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Information Technology & Network Administration Specialist

Professional resume highlighting work experience, technical support, telecommunications, operations, education, certifications, and infrastructure-focused IT skills.

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Executive Summary

Information Technology professional with a strong foundation in enterprise infrastructure, networking, systems administration, and technical support. Recent graduate of Lake Washington Institute of Technology's Computer Security and Network Technology program with hands-on experience designing enterprise networks, administering Windows Server and Linux systems, automating administrative tasks, and building production-quality technical documentation.

My previous experience in leadership, telecommunications, retail management, technical support, and warehouse operations has strengthened my communication, problem-solving, and customer service skills while providing a practical understanding of how technology supports business operations. I enjoy designing reliable infrastructure, documenting solutions, and continuously learning new technologies through enterprise home lab projects and self-hosting.

Enterprise Networking
Systems Administration
Linux
Cybersecurity
Documentation

Languages

English

Native Proficiency

Primary language used for professional communication, documentation, customer support, and technical writing.

American Sign Language

Conversational

Conversational proficiency with experience communicating in customer-facing environments.

Professional Strengths

Leadership Expert
Communication Expert
Customer Service Expert
Problem Solving Advanced
Microsoft Office Advanced
Technical Support Advanced
Technical Documentation Advanced
Network Administration Proficient

Work Experience

July 2023 – Present

Warehouse Clerk – Receiving

Redapt, Inc. • Woodinville, Washington

Warehousing FTE Current
Operations Receiving Kitting & Staging Microsoft Dynamics GP Trainer Process Improvement Forklift Operator Inventory Management
  • Receive shipments from vendors into Microsoft Dynamics GP.
  • Allocate, fulfill, and kit sales orders for the production floor.
  • Train new hires on warehouse procedures and workflows.
  • Update tools and SOPs for warehouse staff, including Excel macros built with VBA.

May 2022 – July 2023

Warehouse Contractor

SmartTalent, LLC • Kirkland, Washington

Warehousing Contract
Operations Receiving Microsoft Dynamics GP Kitting & Staging
  • Received shipments from vendors into Microsoft Dynamics GP.
  • Allocated, fulfilled, and kitted sales orders for the production floor.

October 2021 – May 2022

Comcast Technician – Contractor

Spectra Broadband, Inc. • Mukilteo, Washington

Telecommunications Contract
Troubleshooting Installations Networking Field Services Trainer
  • Trained new hires.
  • Installed cable and home security systems.
  • Troubleshot Internet, television, voice, and security systems.
  • Followed established signal-quality and safety guidelines.
  • Performed residential field services as a Comcast contractor.

June 2021 – September 2021

Coaxial Splicer

CableCom, LLC • Marysville, Washington

Telecommunications Contract
Construction Installations Networking Field Services Coaxial & Fiber
  • Worked on Comcast's XNet Upgrade construction project.
  • Installed taps, splitters, amplifiers, coaxial cable, fiber cable, and fittings on residential and business network lines.
  • Cored and prepared multiple cable types.
  • Completed bucket-truck and ladder certifications.
  • Maintained safety while working near electrical power lines.

December 2018 – May 2021

Residential Technician III

Comcast • Millcreek, Utah

Telecommunications Full-Time
Technician Customer Service Installations Troubleshooting Field Services Coaxial Internet, TV & Phone
  • Helped customers troubleshoot cable television, Internet, and telephone services.
  • Installed new residential services.
  • Followed safety protocols when climbing ladders, driving company vehicles, and using tools.
  • Completed bucket-truck and ladder certifications.
  • Educated customers on the proper use of newly installed services.

July 2018 – November 2018

General Technical Support Technician

CSS Corp • Draper, Utah

Technical Support Full-Time
Technical Support Troubleshooting Call Center Customer Service Documentation
  • Answered phone calls to resolve customer computer and printer issues.
  • Supported Windows, macOS, Microsoft Office applications, printers, drivers, email, and Internet connectivity.
  • Followed strict protocols when remotely accessing customer computers.
  • Documented support cases using an internal ticketing system.

July 2017 – July 2018

Store Manager / Assistant Manager

G.H. Bass & Co. • Lehi and Park City, Utah

Management Retail Full-Time
Management Training Customer Service Sales Receiving & Shipping Inventory Management
  • Managed staff scheduling based on prior-year traffic numbers and sales goals.
  • Assisted customers with product questions, purchases, issues, and merchandise returns.
  • Completed quarterly inventory and merchandising updates.
  • Trained new employees and monitored employee performance and individual sales goals.
  • Assisted with the permanent closure of the Lehi store location.

May 2016 – July 2017

Customer Service

Good Earth Natural Foods • Sandy, Utah

Retail Full-Time
Customer Service Cashier Restocking Receiving Inventory Quality Control
  • Assisted customers with locating products throughout the store.
  • Operated cash registers and supported daily store operations.
  • Received freight and direct shipments from UPS and FedEx.
  • Stocked shelves and performed quality-control checks for grocery, bulk, and produce departments.

August 2015 – April 2016

Film Editor

Desert Cinema Studios • St. George, Utah

Film Production Contract
Editing Film Production Promotional Video Adobe Creative Cloud Sony Cameras DJI Drones
  • Filmed and edited promotional videos for local businesses throughout Southern Utah and Arizona.
  • Used Sony cameras, DJI drones, and Adobe Creative Cloud software for production and editing.

June 2014 – May 2016

General Manager

Subway & Auntie Anne's • Franchise Management, LLC • St. George, Utah

Management Food Service Full-Time
Management Food Service Inventory Management Ordering Scheduling Training Customer Service
  • Led and supervised teams through daily operations while maintaining food preparation, cleanliness, and customer service standards.
  • Managed weekly and monthly administrative tasks for corporate reporting.
  • Ordered store supplies and ingredients and managed inventory needs.
  • Resolved customer complaints professionally and according to company policy.
  • Scheduled employee shifts for proper coverage and trained new team members.

Education

September 2024 – June 2026

Lake Washington Institute of Technology

Kirkland, Washington

Associate of Applied Science

Computer Security & Network Technology

Degree Earned
Summa Cum Laude
Academic President's List
Phi Theta Kappa

August 2012 – May 2014

Dixie State University

Now Utah Tech University

St. George, Utah

College Coursework

Communications: Digital Motion Picture Production

Digital Motion Picture Production
Film & Video Production
Cinematography Experience
Creative Media Foundation

September 2009 – June 2012

Inglemoor High School

Kenmore, Washington

High School Diploma

General Secondary Education

High School Diploma
Academic Foundation
Community & Collaboration
Foundation for Future Studies

Accomplishments & Certifications

CompTIA A+ ce

2025 – 2028

Certification validating foundational IT support, hardware, operating systems, networking, troubleshooting, and security skills.

Phi Theta Kappa

Joined in 2025

Honor society membership recognizing academic achievement at Lake Washington Institute of Technology.

Academic President's List

2024 – 2026

Academic recognition earned during the Computer Security and Network Technology program.

Let's Connect

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